Rushmore Casino voids my xmas winnings after 5 months of stalling

[moholy]

I had a large win ($5+) at Rushmore and their sister casinos and after 5 months of waiting they chose to refund my deposits and void my winnings.

I signed up through the Casinomeister site and expected to get help should there be any problems, as they were accredited and heavily marketed there.

Unfortunately Max from Casinomeister doesn't want to go into details of my case, it was enough for him that according to the casino I was not a legitimate player. In November I had a smaller win at Slots Oasis, their sister casino, when I had my faxback verified OK and got paid. Those winnings were now retroactively voided, they didn't refund my x-mas deposits in full saying they deducted my November winnings that were paid.

Max from CM told me that he would forward my email to Rushmore but other than that nothing can be done. Rushmore then chose not to answer to that email.

They didn't feel the need that Rushmore should back their claims with some kind of evidence.

I am deeply shocked and looking for help.

By the way, according to their CS, Rushmore fraud department doesn't have a telephone number, and cannot be reached if you dial the support phone number.
Emails sent to them remain unanswered most of the time.

[universal4]

Is Casinomeister still working on this for you?

Are you posting this at other forums?

I can ask for some involvement from the affiliate manager side of things, and even enlist the help of a few other affiliates, but before doing so we like to know how much the pot has been stirred ahead of time, and how much more stirring is going on currently....

Rick

[bb1webs]

If you don't mind my asking, (because its almost unavoidable) and please be honest: during the course of correspondence (I realize mostly from your end as they weren't replying) ... did you ever abuse, use profanity or threaten any customer service agent or anyone else from their company?

Ifso that's a get away with anything card for the casino (often times).

If you haven't done any of the above and haven't opened multiple accounts ... as you stated your faxback info was approved and you were paid only to have it taken away.

I apologize if I'm speaking out of turn but Rick if I were you, I'd definitely run this by C-Planet's Ben, he was very good about staying in touch with me.

No offense M as I don't know you from anyone else but judging on what you've told us here ... it sounds like you did something you knew you weren't suppose to do (what? I cannot say. Perhaps something as simple as having sent an address that didn't match up with your original entry)

Holler at me Rick if I can be of help. ... Holler at me anyway ... or I'll ring you might be easier. Its hard to catch me even though I'm here most time. 2 teenage daughters keep the phone nearly smoking with exception of early morning hours.

......

Please keep us updated M, it is important for both your success at this endeavor and important because it helps up in decision making on which casinos to allow to advertise on our sites. The only thing worse than one person getting screwed by a casino is when 10 do ... or 100.

Look forward to hearing the whole story on this.

[moholy]

I just sent a joint PM to both of you guys.
Do you think it would be a good idea to post it on this board as well (without my personal info of course), or it is better dealt privately for the time being?

[universal4]

No moholy....at this point I request you do NOT continue to post about this for a few days and give us the opportunity to look into it. By continuing to post all over the place it tends to aggrivate things further.

I can not make any promises, but allow us to at lease see what can be done if anything.

Rick

[caruso]

How is this going? I know the approximate score here and am keen to report on the matter, but nothing is public yet so I'm required to stay uncharacteristically (and painfully) schtum.

[Rushmore]

Originally Posted by moholy

I had a large win ($5+) at Rushmore and their sister casinos and after 5 months of waiting they chose to refund my deposits and void my winnings.

Hi,

I am the Rushmore Casino Group rep and would like to look in to this for you - I've just been alerted to this so apologies for not knowing sooner.

moholy - Please PM me your username for Rushmore Casino and I will be in touch via email from my personal email address.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[caruso]

I've reviewed the correspondence now, and the breach of confidentialty that Moneybookers indulged in with respect to this player is a direct violation of UK law. The fact that Rushmore solicited the information in the first place does them no favours, but they are of course not in a prosecutable jurisdiction, and soliciting, as opposed to providing, confidential information is probably not illegal anyway.

The only questions are, will the UK FSA be sufficiently persuadable to take action against Moneybookers, and will Moneybookers' potential attempts to deny Rushmore's effective accusation of complicity (we only have Rushmore's word that they received confidential information from Moneybookers) be enough to effect a change of mind regarding the payment?

I suspect that getting the FSA to act will be very tough, but we do have an effective accusation against Moneybookers from Rushmore, a Moneybookers merchant, so it might just happen.

I've done an article, with the permission of the player, so you can view select parts of the correspondence for yourselves.

[Rushmore]

I would suggest that we wait to see the individual case of this player to ascertain the reason for the voiding of winnings.

I will post concerning this once I receive the player's casino username.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[caruso]

Certainly.

But let me just clarify that there are TWO issues here. The one is the payment confiscation, but equally, if not MORE important in a global context, is the issue of the Moneybookers confidentiality breach.

The first matter you will take care of as you see fit. But the second matter must be addressed, and can be done so legally, as laws have been broken.