Rushmore Casino voids my xmas winnings after 5 months of stalling

[lunkan]

Originally Posted by bb1webs

BTW: this many pages into the discussion it would be fair to note that this isn't an issue of the casino not paying players but rather an issue of the casino choosing to not pay a select few players based on what their security team has deemed as suspect or fraudulent activity.

If this was a problem with all / most players then I'm certain we'd all have agreed many pages back to rogue them.

I don't know what giving a casino rouge status exactly means, but when the casino can decide to pay without presenting any actual evidence is for me enough to not recommend players to play there. I certainly would not want to play at another casino with a similiar history.

[bb1webs]

I certainly would not want to play at another casino with a similiar history.

I think you'll find most online casinos take the same approach to fraud. They don't give us much info ... we're just expected to believe them and unfortunately there's not much rope given in these instances.

Again this is not my wish for how things should be but rather dealing with how things are.

I think I may have mentioned to you Lunkin that if I were you i'd contact every casino I played from here forward to make sure this doesn't come back to haunt you at a later date / different casino.

Since we don't know all the details it is quite possible you could endure same situation / different casino ... contacting them ahead of time ... getting this all out in the open afore hand and then KEEP the email correspondence where they tell you this won't be an issue if you play at their casino

to avoid future BS.

The thing for me is this. Will they pay players that sign up thru my sites? I am betting my own money they will since I offer a guarantee. However I state in my terms that i will not be held responsible for if the casino brands you as a fraud/abuser or if you are offensive to the support because those are things that are out of my hands.

I am sorry you have endured this and as you know I did spend time trying to find you satisfaction but in the process of doing so ... I discovered that there are extra circumstances which 99.9% of players I send ... are not going to have come up because of two reasons, the first being that I am telling players to be sure to complete the ID requirements ASAP and I wrote an article detailing Rushmore casino terms so hopefully readers will be fully aware of the pitfalls of playing at this casino in respect to the T&Cs AND that i have made them aware that if they do trade funds ... this would not be the casino to choose to play.

[bb1webs]

Lunkin in your case I should add that if this is a legit claim by the casino (and I think it is legit in respect to their intent) that this isn't about bonuses but rather that I would guess in the case of players exchanging monies ... that they are very concerned about money laundering so what i'm getting at is that if/when you play another casino that whether you choose to accept a bonus ... really won't matter when it comes time to try and cash out ... because if its money laundering they are watching for then it probably stands to reason that the launder wouldn't want a bonus because that would mean that much more they'd have to waste their time playing before they could complete their task.

So be certain you understand that it would be wise to do as i mentioned in last post which is to contact the casino support and get in writing that they aren't going to make an issue out of you having traded funds at MB with other players whom may or may not have been deemed as suspect by the casino. That you do not know any more than that in terms of why you were singled out ... and that you're just wanting IN WRITING ... some kind of guarantee that come next time you win and want to cash out that the casino won't throw this old shit back in your face.

I think being forced to endure this once is plenty for an innocent man. If you're guilty then what can I say short of you got what you deserved. (If i sound angry there its not directed at you unless / but rather at the person who IS guilty of these deeds and thus have caused the innocent to have endured this BS in the first place).

** I been around a long time and when I first showed up on the scene about 10 yrs ago ... casinos actually did give us much more details about these types of situations but they soon wised up because any info they gave on how they were able to spot the fraud ... was then used to tweak the fraudster's approach so as not to get caught again the next time.

[caruso]

I see Rushmore were offering, wait for it...60% affiliate commission at their booth at the Budapest conference. That's an insane deal, more money to the affiliate than the casino. Make of that what you will. They sound pretty desperate for partners.

I apologise, I absolutely forgot about these incidents when I was there. I did already have one relatively unpleasant job to do, and wouldn't much have fancied this one, but I'd have tackled them if I'd remembered. That said, I'm confident I could have achieved absolutely nothing.

[bigbcasinos]

Brilliant deduction. I have sat in meetings with some programs you despise (we won't go there LOL) and I had them drop all facade, and put facts on the table. This was during the previous big Micro move to change affiliate terms. I tell you what, even at 35%, it's a close thing for the affiliate to be earning more than the casino (before affiliate costs mind you). We went through costs for retention (bonuses, gifts, phone calls, and so forth). We went through overheads like salaries, fancy systems with backup generators and so on, acquisition costs like free play bonuses and the impact on the system, and the royalty payments, and everything else to boot.

I for one cannot see a business model making sense at over 35%. If that is the case, the offering casino might just be short changing the system when it comes to service, backup, or something else. I know it seems like overkill but, if you want a good casino, you need to pay for the privilege of extra staff, backup generators, and lovely Christmas gifts that keep the players happy. Throwing vast portions of your available budget at acquisitions makes me nervous.

Now, Rushmore is NOT the only one with a post 50% offer out there. There are loads of programs.

My biggest deal is with a Microgaming group and I do not, and will never even see 35%. I do however see retention dating back to 2003. I also play there and every year, I receive some ridiculous gift I don't need but treasure because someone remembered me. I feel special when I receive a personal mail from the casino manager who is an actual human (I met her).

In short, it's not always the biggest percentage that suggests the best deal. An overtly high percentage does suggest something is wrong though.

Anyway Caruso, that percentage is just plain weird. Something is not right about that......

[lunkan]

Some updates.

Received answer on my complaint to CDS (http://www.centraldisputesystem.com/):

Dear Mr., Thank you for the opportunity to assist you with this your dispute. We have investigated your case and have been in contact with the casino and have been assured that Cherry Red Casino will work with you directly on this matter. We also understand that Cherry Red Casino have had some issues in contacting you. Whether valid or not, please contact the casino and proceed with your claim. Thanks and best regards, -- Anthony Central Disputes Team

With low hopes I have forwarded this to the Cherry Red Casino support.

Also, received an update from the ICO which basically says they have begun investigations on my case:

Dear Mr

Thank you for your data protection complaint form of 6 August concerning the processing of your personal information by Moneybookers Ltd ...

...

... I do not yet have enough information to assess whether Moneybookers is likely to have complied with the requirements of the 7th principle in this case. I will therefore write to them to ask them for more information regarding this matter.

I will write to you again when I have received their response.

Yours sincerely

Maria DomineyCase Officer
DP Reception Unit

[universal4]

Thank you very much for stopping by and giving us an update....

Please update us again when there is further steps into getting this resoved....

Rick

[caruso]

Yes, stick with it. If more players actually followed through and didn't just give up, the industry wouldn't get such a free ride.

[lunkan]

Some surprisingly good news. Rushmore agreed to refund my $800 deposit which today hit my Neteller account. Will still pursue the entire amount.

[bb1webs]

Putting aside the individual outcomes of this thread: (and I do sympathize with the individuals who are effected but ask they understand that even by their own admissions they were exchanging monies with other players who may or may not have been involved with fraud: which means they were in a position which most players will unlikely ever visit) and that I need to get a bigger picture about the matter.

Since all this came out I have watched for further complaints along this line and haven't seen anything.

And its been quite a while now.

If there are further accusations along this line could someone provide a link to where they are at?

as it stands right now from my perspective ... this has been an issue which was only involving a select group of players who were thought to be possibly involved with some sort of shady acts ...

That there remains a concern the casino could use this again as an act to avoid paying out ... but that time has not yet come at current status.

and that there hasn't been any reason to think this will again become an issue with any sort of large percentage of the player population.

Is that a fair understanding of how this thread has went in regards to the big picture?